Refund policy

Refund & Return Policy
Last updated: June 2026

GENERAL POLICY
All sales made through ELORAH & Co. are subject to the terms outlined in this policy. By completing a purchase, you acknowledge that you have read, understood, and agreed to these terms in full. This policy constitutes the entire agreement regarding returns and refunds and supersedes any prior representations.

ELIGIBILITY FOR RETURNS
Returns are accepted within 30 days of the delivery date (defined as the date of delivery confirmation by the carrier), subject to all of the following conditions:

  • The item must be unused, unburned, and in its original, unopened packaging
  • The item must be in the exact same condition in which it was received
  • Valid proof of purchase is required
  • A Return Authorization must be obtained in advance (see Contact)
  • Items that have been burned, used, opened, altered, or damaged by the customer are not eligible for return under any circumstances

FINAL SALE ITEMS
The following are non-returnable and non-refundable under all circumstances:

  • Any candle that has been lit or burned, even once
  • Discounted, sale, clearance, or promotional items
  • Free gifts or items received as part of a bundle or promotion
  • Gift cards
  • Items marked as final sale at the time of purchase
  • Custom, personalized, or made-to-order items

RETURN SHIPPING
The customer is responsible for all return shipping costs. ELORAH & Co. does not provide prepaid return labels. We strongly recommend a trackable, insured shipping method. ELORAH & Co. is not responsible for returned items lost, delayed, or damaged in transit, and such items will not be refunded.

RESTOCKING FEE
All accepted returns are subject to a 15% restocking fee, deducted from your refund. This fee covers inspection, repackaging, and handling. Original shipping charges are non-refundable.

REFUND PROCESS
Once your return is received and inspected, we will notify you by email of approval or rejection. If approved, your refund (less applicable fees) will be processed to your original payment method within 5–10 business days. Your bank or card provider may require additional time to post the refund. Returns that fail inspection will not be refunded and may be returned to you at your expense.

DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, you must contact us within 48 hours of delivery with clear photographic evidence and your order number. Claims submitted after this window will not be accepted. ELORAH & Co. reserves the right to offer a replacement or store credit at our sole discretion in lieu of a refund.

WRONG ITEM RECEIVED
If you receive an incorrect item, contact us within 48 hours of delivery. We will arrange for the correct item to be sent at no additional cost once the incorrect item is returned.

REFUSED & UNDELIVERABLE PACKAGES
Packages that are refused at delivery, unclaimed, or returned due to an incorrect or incomplete address provided by the customer are subject to the restocking fee and non-refundable original and return shipping costs. It is the customer's sole responsibility to provide an accurate shipping address at checkout.

ORDER CANCELLATIONS
Orders may be cancelled within 2 hours of placement. Once an order has been processed or shipped, it cannot be cancelled. ELORAH & Co. reserves the right to cancel any order at our discretion and issue a full refund.

CHARGEBACKS & DISPUTES
We take fraudulent chargebacks seriously. If a chargeback is filed without first contacting ELORAH & Co. to resolve the issue, we reserve the right to dispute it and submit all transaction and delivery evidence to the payment processor. Customers who file fraudulent chargebacks may be permanently banned from future purchases.

EXCEPTIONS & FINAL DECISIONS
ELORAH & Co. reserves the right to refuse any return or refund request that does not fully comply with this policy. All decisions regarding returns and refunds are made at the sole discretion of ELORAH & Co. and are final.

SEVERABILITY
If any provision of this policy is found to be unenforceable, the remaining provisions shall remain in full force and effect.

GOVERNING LAW
This policy is governed by the laws of the State of Oregon, United States, without regard to conflict-of-law principles.

CONTACT
To initiate a return, you must contact us through our website and obtain Return Authorization before sending any items back. Returns sent without prior authorization will not be accepted and will not be refunded.

ELORAH & Co.
1292 High St, Unit # A3199
Eugene, OR 97401